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Returns and Exchange Policy

Returns and Exchange Policy

Canceling items that has been already shipped from our facility is not possible. Customers are required to receive the shipment first and then return/exchange afterwards.Please do not ship back any items to ShieldofGlory before contacting support team.
  1. Regular returns and exchanges are possible within 15 days of receiving the shipment.
  2. If the product had defect or had delivery issues, Shield of Glory will take responsibility of any additional shipment fees and will replace (same item that has been ordered) with new product.

How to Request Returns or Exchange:

  1. To request returns or exchange, please contact us at:
       +1 (949) 600 - 7540,7541  or via online “contact us” page.
       Return Address:
       ARSN USA, INC
       18 Thomas,
        Irvine, CA 92618
  2. When sending back the product, please be sure to have proper packaging to prevent product damage.
  3. After receiving the returned item, Shield of Glory will evaluate the customer’s request and start the process of registering the return or exchange. We will process a full refund for orders over $25. But for orders below $25 we will only refund the product cost since we will be providing your return label for orders. 

Please contact us if you have questions or concern about our refund policy.